Administrative Skills
Course Overview
In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skill-fully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.
Aim
This course aims to help persons with:
- Getting Organized
- Effective time management and prioritization
- Effective Communication Skills
- Self-empowerment
- Employee-Manager relations
Learning Outcomes
Upon completion of this course students will be able to:
- Adapt to the needs and styles of management
- Communicate through written, verbal, and nonverbal methods
- Improve time management skills
- Manage meetings effectively
- Act as a gatekeeper
- Use the tools of the trade effectively
Topics Covered:
- Communication Skills
- Customer Service
- Employer/Employee Rights
- Decision Making
- Basic Computer Literacy/Typing
- Telephone etiquette
- Ethics/Resume Writing/Dress Codes
Also includes :
- How to maintain paper and electronic filing
systems for records and messages - Route and distribute incoming mail and email
- Answer routine letters and email
- Reply and attach files to incoming messages
- Correct spelling and grammar to ensure accuracy